Simon: Good morning. My name is Simon Jones. Mr Andrews: Nice to meet you, Simon. Please take a seat. Simon: Thank

Вечерняя_Звезда

61

Andrews: That"s great to hear, Simon. Being diligent and trustworthy are definitely important qualities for a shop assistant. Let"s talk more about your experience. Have you had any previous work experience?

Simon: Yes, I have. During my summer break last year, I worked as a sales assistant at a local bookstore. I was responsible for assisting customers, organizing the shelves, and handling cash transactions.

Mr Andrews: That"s excellent, Simon. Having previous experience as a sales assistant will definitely be advantageous for this position. Now, let"s discuss your availability. What days and hours are you able to work?

Simon: I have a flexible schedule, as my university classes are mainly in the mornings. I can work on weekdays in the afternoons from 2 pm to 6 pm, and I am also available on weekends.

Mr Andrews: That works well, Simon. The shop usually gets busy during the weekends, so having you available at that time would be great. Now, let"s talk about your customer service skills. How do you handle difficult customers or situations?

Simon: When dealing with difficult customers or situations, I always try to remain calm and composed. I listen carefully to their concerns and empathize with them. Then, I attempt to find a suitable solution or escalate the issue to a higher authority if necessary. I believe that good communication and problem-solving skills are essential in resolving such situations.

Mr Andrews: That"s a very good approach, Simon. Customer service is a critical aspect of being a shop assistant, and your ability to handle difficult situations with patience and empathy will definitely be valued. Are there any subjects or areas in which you feel you may need further training or improvement in order to excel in this role?

Simon: While I have some experience in sales, I would like to further develop my knowledge and skills in visual merchandising and product presentation. I believe that showcasing products in an attractive and appealing manner is crucial in attracting customers and boosting sales.

Mr Andrews: That"s a great point, Simon. Visual merchandising is indeed an important aspect of retail. We have experienced staff members who can train you in that area to help you excel in showcasing products effectively. Finally, do you have any questions for me about the position or the company?

Simon: Yes, Mr Andrews. Could you please tell me more about the company"s values and the work environment?

Mr Andrews: Absolutely, Simon. Our company values include providing excellent customer service, maintaining a friendly and inclusive work environment, and fostering teamwork and collaboration. We believe in recognizing and rewarding hard work and offering opportunities for growth and advancement within the company.

Simon: Thank you for sharing that information, Mr Andrews. I am really interested in working in a positive and supportive work environment. It sounds like a great fit for me.

Mr Andrews: You"re welcome, Simon. Based on our discussion, it seems like you would be a perfect fit for our team. We will be in touch soon to let you know the next steps in the hiring process. Thank you for coming in today.

Simon: Thank you, Mr Andrews. I appreciate the opportunity and look forward to hearing from you. Have a great day.

Mr Andrews: You too, Simon. Goodbye for now.